PUBLICATION
Interaction Design Patterns of Web Chatbots
Type
Conference Paper
Year
2024
Authors
Research Area
Event
24th International Conference on Web Engineering
Published in
Proceedings of the 24th International Conference on Web Engineering
ISBN/ISSN
978-3-031-62362-2
Download
Abstract
Chatbots are often used in the web as an additional user interface which offers different modalities for users. Still, there is not yet an established catalogue of interaction patterns across different chatbot implementations, while this is the case for graphical user interfaces. Such a catalogue will give web engineers an orientation in developing chatbots, which will in turn lead to users more easily recognizing common functionalities of chatbots. This short paper is mapping known chatbot functionalities to already established interaction design patterns from graphical user interfaces. For this, these frameworks were assessed on their relevance towards web interfaces before systematically mapping them onto each other by regarding their similarities in the categories Situation, Intention and Implementation. From the result, we discuss similarities and differences which are influencing the specific use of interaction design patterns in web chatbots and formulate the ensuing 12 chatbot interaction patterns in a catalogue for web engineers.
Reference
Traubinger, Verena; Gaedke, Martin: Interaction Design Patterns of Web Chatbots. Proceedings of the 24th International Conference on Web Engineering, pp. 309-317, 2024.
